- Auto attendant
Do you want to make it simpler to connect callers to the department they need to reach? That is what an auto attendant does. It serves as a fictitious receptionist, answering incoming calls and directing them to the appropriate departments. You've used an auto attendant if you've ever heard, "Press 1 for Sales, Press 2 for Support."
- Call reporting and analytics
Phone call reporting capabilities are essential if you oversee a busy sales team or run a large call center. You'll receive real-time call data about how you use your business phone, which includes:
- Duration of phone calls
- Number of calls that were answered, missed, and free
- The period of the day when phone calls are most common
- Who on the squad responds to the most calls.
- Interactive Voice Response
Similar to an auto-attendant, an Interactive Voice Response (IVR) allows you to direct calls to certain departments by merely speaking the name of the department.
IVR comes in two flavors. IVR systems come in two flavors: conversational AI-based advanced IVR like the one previously mentioned. Both options are excellent for companies that receive a lot of incoming calls.
- Free local and toll-free phone numbers
If customers contact a company's toll-free number, they might be charged a calling fee. Customers won't be charged extra fees to call you from a landline, though, if you have a toll-free number. Caller ID for your company will display a free-of-charge area code.
Your sales force may benefit from using these phone numbers, too. TollFreeNumber.org claims that 95% of the time, consumers who call toll-free numbers place larger orders for more expensive items.
- Audio and video conferencing
A cloud PBX system can perform more tasks than just place and receive calls. You can host audio and video conference calls with your team using certain providers.
What's best? Being in a conference doesn't affect the quality of your calls. Conference calls can be held with just a robust internet connection because VoIP calls are made over the internet.
- Click To Call
One-click calling is a term that may be used to describe a function that allows you to call a local business by simply pressing a phone number on a gadget.
Utilizing click to call enables you to increase client call volume and profit from website traffic. The number doesn't need to be copied and pasted into their mobile device. All they have to do is press the phone button to make a connection.
- Mobile and desktop app
For teams to be more productive, having a desktop and mobile app with a consistent user interface is essential. Additionally, it enables staff members to carry on conversations wherever they go and stay connected. This is particularly crucial given the increase in remote employment.
It's critical to confirm whether your service provider offers an app that works with the gadgets you already own. This can apply to mobile applications for iOS, Android, and Google-powered devices.
Conclusion:
All of these functionalities, as well as others, are available at Microtalk. Comparing our cloud PBX solution to your present configuration, you can save up to 60%. You don't have to be a tech expert to understand how it works, either!